Frequently Asked Questions (FAQ)
Welcome to IVOYAGO’s Help Center. Below you’ll find answers to the most common questions about booking flights, hotels, payments, cancellations, and more.
Account & Security
1. How can I change my password?
Flight Bookings
2. How can I select my destination?
You can type the name of the city or its IATA code in the destination box.
3. How can I modify or cancel a flight booking?
4. What is an electronic ticket (e-ticket)?
It’s a paperless ticket stored in the airline’s system. You’ll receive a confirmation receipt that you can print and use during your journey.
5. Do I need to carry my e-ticket receipt at the airport?
Yes, carrying a printed or digital copy of your e-ticket along with valid ID is recommended.
Hotels
6. How do I know my hotel booking is confirmed?
Once you complete payment, a confirmation email and voucher will be sent instantly. You can also access your booking via the “My Account” section.
7. Can I book a hotel without an email address?
Yes, but you must contact our customer service team who will assist you in completing the booking.
8. Can I book a hotel for someone else?
Absolutely. You can book on behalf of a friend or family member either online or through our support team.
9. What documents are needed for hotel check-in?
Bring the confirmation voucher and a valid ID. Some hotels may ask for a credit card for incidentals.
10. What if I arrive late at the hotel?
Most hotels hold bookings until early morning. For arrivals after midnight, please notify the hotel or our team in advance.
Payments
11. What are the accepted payment methods?
We accept valid credit cards, debit cards, and in some cases, cash. Online payments are securely handled through trusted banking systems.
12. Is it safe to use my credit/debit card on IVOYAGO?
Yes. All transactions are encrypted and processed through secure gateways for your protection.
13. When do I receive my e-ticket after payment?
Your e-ticket is issued automatically upon successful payment and sent to your email.
Cancellations & Refunds
14. What happens if I cancel a paid booking?
After cancellation, the applicable refund (if any) will be processed according to the airline or hotel policy. Some fees may apply.
15. I didn’t receive my e-ticket after paying. What should I do?
If you haven’t received your ticket within 24 hours, especially if your flight is near, contact our customer support immediately.
16. The hotel says they don’t have my booking. What should I do?
Guest names are typically sent within 72 hours before check-in. If the hotel cannot locate your booking, contact our support.
General
17. Can I book over the phone?
Yes. If you prefer phone bookings, contact us via our Contact Us page.
18. Why did the price of my hotel change?
Rates may change based on availability, supplier updates, and currency fluctuations. Once your booking is paid, the price will not change.
19. Will the hotel room match the photo?
Room appearances may vary. While we aim for accuracy, actual rooms may differ slightly due to hotel updates or renovations.
Need further help? Contact our 24/7 support team via ivoyago.com/contact.
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